Category: BUSINESS TIPS

BUSINESS TIPS

Beware of the silent customer

February 5, 2018 | by Nadine Mnemoi

A customer that doesn’t complain, doesn’t mean she is a happy customer. Assuming that all your customers will let you know when they are not satisfy with your service, is a big mistake. Let’s talk about the Silent Customer.(I know, I know, this is an illustration blog, why am I talking about that? Well, I worked for many years in…

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